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FAQ

Answers for most common questions.

 

1.

How long i have to wait for my order after payment?

 

You  have to wait:

up to 2 working days to confirm the payment.

up to 2 working days to order processing

+ delivery time (depends which method You choosen)

Usually we confirm all orders in 24h and send order next day after.

We not working weekends.

 

 

2.

I paid for order yesterday morning, i still not got confirmation.

 

We confirm the payment up to 2 working days. (usually next working day after payment)

We work monday do friday only.

If You not waiting for order confirmation longer than 2 working days, please be patient.

 

 

3.

I paid for order thursday afternoon / friday.

When it will be shipped?

 

It will be shipped in monday.

 

4.

I got confirmation “order complete” i have not got confirmation “order shipped”.

When my order will be sent?

 

If You got email “order complete” it is the last email with confirmation form us.

(You not will get emial with “order shipped”)

You just need to wait up to 2 working days for shipment (usually it is next day after we cofirm payment) + delivery time. (depend which delivery method You choose)

 

 

5.

I Get tracking number of my order?

 

We sending tracking to UK area only if parcel not come on the time.

If it not come, let us know we gonna send tracking.

 

We can send tracking to Any other area if  You want.

Just send us email You need them.

 

6.

Do You accept paypal Or CC?

 

We not accept paypal anymore.

PayPal has lock our account.

You Can not pay with paypal for things like this.

We recommend bitcoins, bank transfer or go to bank branch and make deposit.

 

Why is no plastic seal on the sis labs product?

 

The sis labs stop make the plastic seal.

You Can check on the sis labs official website.