Answers for most common questions.

  • Can I trust your website?

Just check the reviews from our customers.
You can see it on our website and the most prominent steroids forum:
We are the biggest shop in the UK.
No need to worry, you will get all you paid for.


  • How long do I have to wait for my order after payment?

You  have to wait:

up to 2 working days to confirm the payment
up to 2 working days to order processing

+ delivery time (depends on which method you choose)

Usually, we confirm all orders in 24 hours and send the order the day after.
We are not working weekends.


  • I paid for the order yesterday morning but still have no confirmation.

We confirm the payment up to 2 working days. (usually the next working day after payment)

We work Monday to Friday only.

Please be patient if you are not waiting for order confirmation longer than two working days.


  • I paid for the order on Thursday afternoon/Friday. When will it be shipped?

It will be shipped on Monday.

I got the confirmation “order complete” but did not receive the information “order shipped”. When will my order be sent?

If you received the email “order complete” it is the last email with confirmation from us (you will not receive an email with “order shipped”).

You need to wait up to 2 working days for shipment (usually the next day after we confirm payment) + delivery time (depending on which delivery method you choose).


  • Will I get the tracking number of my order?

We will send tracking within 24 hours of sending the order.


  • Do You accept PayPal Or CC?

We do not accept PayPal anymore.

PayPal has locked our account.

You can not pay with PayPal for things like this.

We recommend bitcoins, bank transfers, or going to the bank branch and making a deposit.


  • Why is there no plastic seal on the sis labs product?

The sis labs stopped making the plastic seal.

You can check on the Sis Labs official website.


  • What happens if the courier loses my order?

If tracking shows the order is lost, we re-send the order.


  • What happens if the customs office has seized an order?

If tracking or documentation shows the order has been seized, you have a choice.
We refund 75% of the order price or send the order one last time.
(If the second parcel also gets lost, we will not offer any refund then).


  • Do you accept returns/refunds?

We accept returns/refunds only if the product has any problems, such as verification codes not working, products that look different from the original, or damage.


  • I paid and did not receive any confirmation for over 48 hours.

If your order has been paid and you have not received an email confirmation within 48 hours, please let us know ASAP!